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Warranty

Last Updated: 11/14/2023

VITAL NEURO HEADPHONES LIMITED HARDWARE WARRANTY 


  • WHAT IS COVERED AND FOR HOW LONG
  • Vital Neuro warrants to the original purchaser that your Vital Neuro headphones shall be free from defects in material and workmanship, under normal use, for a period of ninety (90) days from the date of the original purchase. Except where prohibited by applicable law, this warranty is nontransferable and is limited to the original purchaser and the country in which the product was purchased. This warranty gives you specific legal rights, and you may also have other rights, including a longer warranty duration that may vary under local laws. 

    Vital Neuro will accept a Dead on Arrival (“DOA”) product (substantial defect in the product preventing basic operability) from original purchaser from Vital Neuro or an authorized reseller subject to fulfillment of the following conditions: (a) The DOA product was purchased within ninety (90) days prior to the notification of the DOA product to Vital Neuro; (b) compliance with warranty service process set forth in Section 5; and (c) the DOA product must be returned in its original packaging and accessories. DOA products will be either replaced or serviced as set forth in Section 4.

  • WHO IS COVERED
  • This warranty is extended to Vital Neuro headphones purchased directly from Vital Neuro or an authorized reseller.

  • WHAT IS NOT COVERED
  • This warranty does not cover problems or damage resulting from (a) accidents, (b) unauthorized repairs; (c) modifications; (d) improper care, operation or maintenance, usage not in accordance with product instructions or documentation or, in connection to improper voltage supply; (e) any use of Vital Neuro’s headphones with non-Vital Neuro branded or licensed parts, accessories, products, services or software applications; and (f) normal wear and tear and other causes that are not defects in material or workmanship. 

    Vital Neuro does not warrant or provide service or support for any products identified as a “sample”, refurbished products or any products sold “as is”. This warranty also does not cover any third party products.

  • WHAT WE WILL DO
  • Vital Neuro’s entire liability and your exclusive remedy for any breach of warranty shall be to repair or replace the Vital Neuro headset, provided that the product is returned  to Vital Neuro as required below. Vital Neuro may, at its option, replace your product, offer to provide a functionally equivalent product, or repair any product with new, refurbished or used parts as long as such parts are in compliance with the product’s technical specifications. 

    Any replacement Vital Neuro product will be warranted for the remainder of the original warranty period or ninety (90) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.

    If Vital Neuro elects to replace a product, you will be charged for the new product and will receive a credit for the original product. 

    Shipping and handling charges may apply except where prohibited by applicable law.  

  • WHAT TO DO TO OBTAIN WARRANTY SERVICE
  • To obtain warranty service for products purchased from purchased directly from Vital Neuro (or from an authorized reseller), you must return the product using the following procedures: 

    1. Open a ticket with Vital Neuro Support at support@vitalneuro.com to obtain specific return and shipping instructions; 
    2. Provide your proof of purchase, a detailed description of the issue and the serial number of the device; 
    3. Label and ship the product, freight prepaid, to the address provided by Vital Neuro Support. You will be responsible for paying shipping, insurance or transportation charges from you to us; and
    4. Follow all other instructions from Vital Neuro Support in connection with the warranty service.
  • DURATION OF IMPLIED WARRANTIES
  • EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE VITAL NEURO HEADSET IS LIMITED TO THE DURATION OF THE APPLICABLE EXPRESS WARRANTY PERIOD SET FORTH IN THIS LIMITED WARRANTY.  Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. 

  • LIMITATION OF LIABILITY
  • The Vital Neuro headset is provided “AS IS AND WITH ALL FAULTS”, and Vital Neuro hereby disclaims all other warranties, conditions and the provision of or failure to provide support or other services, information, software, and related content through the Vital Neuro headset or otherwise arising out of the use of the Vital Neuro headset. IN NO EVENT SHALL VITAL NEURO (OR ANY AUTHORIZED SELLER OF VITAL NEURO) BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE OR DATA (WHETHER DIRECT OR INDIRECT) OR COMMERCIAL LOSS FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON YOUR PRODUCT, OR  YOU INABILITY TO USE YOUR PRODUCT, EVEN IF VITAL NEURO, OR ANYONE ACTING ON VITAL NEURO’S BEHALF, HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

  • NO OTHER WARRANTIES
  • No Vital Neuro dealer, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

  • PRIVACY
  • For the purpose of performing the warranty services described in this Limited Warranty, Vital Neuro and its agents and providers may collect and use certain information about you and the product. Vital Neuro’s use of such information will be subject to Privacy Policy at vitalneuro.com/policies/privacy-policy.

    Quick Start Guide

    watch "quick start" video

    1. Charge your headphones.

    Use the included USB 'Type-C' charging cable to charge your headphones.
    A full charge provides approximately 8 hours of operation.

    2. Download the Vital Neuro app.

    Install the Vital Neuro App from the App Store and log in.
    download from the app store

    3. Power on and connect.

    Locate the Power button on the bottom of the right ear cup.
    Press and hold it for 3 seconds to turn on the headphones and enter pairing mode.
    Select Settings on your iOS device and verify Bluetooth is turned on. 
    In the Devices section, select the Vital Headphones, they will appear as “VN-XXXXXX”.
    You should hear “Connected” when successfully paired. 

    4. Properly position headphones.

    Secure the top and center of the headphones on your head, aligning L and R with your ears.
    Ensure the sensor 'prongs' contact your scalp, mindful not to be too far forward or too far back. Part hair if needed.
    Sweep back any hair around your ears so ear-cup sensors contact the skin. 
    Adjust the headband for size and comfort.
    Refer to the Quick Start Video for a demonstration.

    5. Start your session.

    Open the Vital Neuro app.
    Select your desired Mode: Relax, Focus, Optimize, Meditate, or Sleep.
    Choose a Session within the desired Mode. Sessions vary in music and length ranging anywhere from five to thirty minutes, depending on your schedule. Tip: the longer the session, the greater the benefit.
    Enjoy your Session!
    Receive a Summary giving you feedback on your Session.

    Focus.

    Optimize.

    Relax.

    Meditate.

    Sleep.

    Feeling distracted? Need to concentrate?

    Vital’s center sensor is activated, with an orientation toward open, calm, and mindful attention—ready to engage with sensory information. Neuroscientists refer to this as a calm focus, or being in a state of flow. You’ll feel ready to pay attention, prepared to be at task in the moment, alert, aware of and better able to regulate body sensations, clear headed, and calm centered.

    Get primed for interactions, meetings, presentations, sports, workouts, activities, and artistic expression.

    Vital’s front sensor is activated in the brain area that controls executive function and movement—your brain’s management system. Expect to see improvement in working memory, planning, organization, reasoning, judgment, impulse control, and emotional regulation. You’ll feel ready to go, optimized to best perform for yourself, your family, in your career, and your community.

    When you're feeling stressed, anxious, or just need a peaceful break to reset and restore.

    Vital’s rear sensor is activated, and your internal world is fully engaged for deeper states, and unconscious processing. There’s an almost immediate physiological shift from fight or flight into rest, relax and restore. Ideal any time throughout the day for resilience, self-regulation, deep relaxation and immersive meditation. Feel your stress level drop dramatically, and your sleep improve.

    Practice a daily habit shared by over three quarters of the world's most successful people. 

    Vital’s rear sensor is activated for delving deeper into a state of meditation. Begin an exploration of your mind and your deeper states of consciousness. Become more agile in the face of distressing thoughts. Achieve a greater sense of mastery of your mind, and a perception of general well-being, brighter mood, and a stronger feeling of inner peace. Reduce anxiety and better manage high stress.

    Falling asleep shouldn't be the most stressful part of the day.

    Residual stress and anxiety from your day release cortisol, hindering relaxation for restful sleep. Vital's rear sensor is activated to help train your brain for a calm pre-sleep state, enhancing sleep quality.

    Understanding Your Session

    watch "scorecard" video

    Being in "The Zone"

    Reading Your Scorecard

    What is Time-in-the-Zone?

    Understanding Peak Shift

    Your Lifetime in Zone

    During a Session, as you observe the EEG signal and the session screen, listen for the reward feedback tones. These tones signal that you've surpassed the brain-training threshold. When you're 'In the Zone,' the progress tracking display appears green; when 'Out of the Zone,' it's white. The motion-visual feedback freezes when you're 'Out of the Zone' and resumes when you're 'In the Zone.' Focus on the audio reward tones, which also start and stop, while paying attention to your internal state and deeply relaxing.
    After your session, reflect on the sensations without judgment. Explore what you can learn from your Scorecard results.
    At the end of each Vital session, your Scorecard appears. The top dial shows your overall Vital Score, a measure combining 'Time-In-Zone' results and 'Peak Shift' effort on a scale of 0-20. This score reflects your progress and performance in achieving your desired mental state during the session. Longer sessions result in higher scores. You can watch the 'Scorecard Video' below to learn more about the session results.
    This score represents the accumulation of time spent above the training threshold during your session, indicating deeper relaxation, increased focus, or optimized cognition. On average, people spend 5-7 minutes 'In the Zone' during a 10-minute session, with longer sessions leading to reduced stress, improved mood, and better sleep.
    Peak Shift measures the most significant change from your session's baseline, highlighting your training effort. It identifies the furthest push you made beyond your session average, similar to the fastest lap in a race or the most impactful moment in a performance.
    Regular use of Vital Neuro rewires your brain, creating positive patterns that enhance emotional control and mental well-being. Consistency and cumulative benefits are key. The Scorecard tracks your ongoing 'Time in Zone,' which accumulates as you shift into desired states of mind.

    The Proven Science Behind Vital

    Brain Health
    Our brain is capable of changing and rewiring its neural dynamics when provided with accurate and intuitive information about its real-time neuronal functioning. This rewiring and adaptation adhere to principles of operant conditioning and brain plasticity.
    Leading The Movement
    Vital scientists are technology innovators with decades of experience in neuroscience research, clinical practice, psychoacoustics, neuroscience-based music, and visual feedback. They have combined their expertise to create a cutting-edge neuro-sensing headphone designed to reinforce healthy brain patterns. Paired with the Vital App, these technologies can guide you into states of relaxation, meditation, focused calmness, and optimal brain function.
    How Vital Sessions Work
    Vital's brain monitoring starts from your current brain state and guides your mind toward the desired peak state using real-time adaptive and neuroresponsive music. The effects are long-lasting and accumulate over time. Vital Neuro exclusively features original music composed, engineered, and produced under neuroscience-based guidance by Vital's talented composers and musicians.
    The Vital Neuro App, in conjunction with Vital Headphones, is the only real-time, personalized, Neuroguided Perfomance Training (NPT®) that empowers you to learn control of your emotions, state of mind, and overall happiness.
    How the Vital Sensor Bar Works
    Proprietary curve with spring-loaded sensors for a universal fit on most head shapes and hair variations.
    EEG sensor placement in brain regions responsible for desired outcomes.
    Targeted zones for deep relaxation, enhanced focus, and optimized performance. 
    Real-time monitoring of brainwave activity in milliseconds.

    Key Features of Vital

    Vital's neuro sensing headphones track your changing brain state and adapt their feedback to enhance your brain's innate learning, reorganizing, and optimizing abilities, resulting in a personalized experience.
    Each Vital session captures 250 data points per second, creating a dynamic experience based on real-time neuro-training algorithms. This promotes maximum brain stability, flexibility, and optimization for each targeted state.
    The Vital experience goes beyond immediate benefits like relaxation or focus. Through neuroplasticity, each session rewires your brain for optimization, similar to learning a motor skill. Your brain develops new and stronger neuropathways with each Vital session.
    Vital offers an entertaining experience, utilizing advanced audio-visual elements to guide your brain into your desired state without feeling like work.
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